Shipping Policy

1. Overview

Savannah Galerie proudly delivers original artworks, custom prints, and digital art courses to customers worldwide. This shipping policy applies to all purchases made through our official website.

2. Delivery Times

2.1 Digital Products (Courses and Guides)

  • Delivered via email to the address provided at checkout.
  • Delivery is typically instant but may take up to 24 hours. Please ensure your email address is entered correctly.

2.2 Physical Artworks

  • Original Paintings: Shipped within 1–3 weeks after your order is confirmed.
  • Prints: Shipped within 2–6 weeks.
  • Custom Artworks: Shipped within 1 week after the artwork is completed.

Estimated Delivery Times (Post-Dispatch):

  • International: 1–3 weeks (subject to approval and destination).

Please note: All delivery times are estimates and may vary due to courier delays, customs processing, or other factors beyond our control.

3. Packaging & Large Artwork Notice

All physical artworks are securely packaged in protective tubes or boxes.

For artworks larger than 100 cm, we may ship the painting rolled in a protective tube as a safety precaution to avoid any damage during transit. This is standard practice for large-format art.

Customers will receive detailed instructions by email on how to stretch or mount the canvas upon delivery.

By placing an order, you confirm that you understand and accept this method of shipping for large pieces.

4. Shipping Fees & Tracking

  • Shipping fees are calculated at checkout and shown before payment.
  • All orders include tracking information for your convenience and peace of mind.

5. Customs & Import Duties

Customs fees, taxes, or import duties may apply depending on your country’s regulations.

By placing an order, you agree that such charges are the responsibility of you as the customer.

6. Lost or Damaged Shipments

  • If your package arrives damaged, please notify both the courier and Savannah Galerie within 7 days.
  • In case of a lost shipment, we will assist in the investigation. If the package is officially declared lost, a replacement or refund will be offered.

7. Custom Artwork Policy

Custom or personalized artworks are not eligible for refunds once completed, even in the case of courier errors or damage during shipping.

However, if your custom piece is lost or damaged, Savannah Galerie will create and send you a new replacement artwork, free of charge.

We are committed to ensuring every customer has a positive and seamless experience, and we will always do everything in our power to make it right.

8. Unclaimed or Returned Packages

Unclaimed, refused, or undeliverable packages will incur a return shipping and handling fee, deducted from any applicable refund or charged separately if no refund applies.

9. Delivery Address Responsibility

Customers are responsible for providing a correct and complete shipping address. Savannah Galerie is not liable for delays or losses due to incorrect information.

10. Delays & Cancellations

If a delay occurs for reasons within our control, you will be notified with updates.

If your original (non-custom) artwork is delayed more than 30 days, you have the right to cancel and receive a full refund under consumer protection laws.

11. Contact Us

For any delivery or shipping questions, please email us at:

📧 info@savannahgalerie.com