Refund Policy

At Savannah Galerie, we are committed to providing a smooth and transparent customer experience. The following policy outlines your rights regarding returns, refunds, and claims, and should be read in conjunction with our Shipping & Delivery Policy.

1. Right of Withdrawal (Non-Custom Artworks)

We offer a 14-day right of withdrawal for non-custom, non-personalized artworks, in accordance with the Distance Selling Act.

• You may return eligible items within 14 days of receiving them.

• Items must be returned in their original condition and securely packaged to avoid damage during return shipping.

• The customer is responsible for return shipping costs and any damage during transit.

• A refund will be issued only after the returned artwork has been safely received and inspected.

2. No Right of Withdrawal (Custom or Personalized Artworks)

Custom-made or personalized artworks are non-refundable and non-returnable. This includes:

• Art created to your specifications (size, color palette, subject, etc.)

• Personalized or made-to-order prints

• Starting May 18, 2025, all custom artworks and prints are signed, dated, and marked with your name or a unique identifier (on the back of the artwork or certificate of authenticity), making them exclusive to you and unsuitable for resale.

By commissioning a custom piece, you agree to waive the standard right of withdrawal.

3. Claims for Damaged or Incorrect Items

If your order arrives damaged or incorrect, you must contact us within 14 days of delivery.

• Email info@savannahgalerie.com with your order number, description of the issue, and clear photos of the artwork and its packaging.

• If your claim is approved, we will offer a repair, replacement, or refund, depending on the nature of the problem.

Note for Custom Orders: While custom artworks are non-refundable, if your custom piece is damaged or lost during shipping, we will gladly create and send a new artwork at no additional cost. Savannah Galerie is not liable for courier mishandling, but we do everything in our power to ensure your satisfaction.

4. Return Authorization & Process

• All returns must be pre-approved.

• Please contact us before sending anything back to receive the correct return address and instructions.

• Unapproved returns will not be accepted or refunded.

5. Unclaimed or Refused Packages

If a package is not claimed or is refused and returned to us, a return shipping and handling fee will be applied. This will be deducted from your refund or invoiced separately if no refund is due.

6. Contact Us

Questions about your return, refund, or claim?

Reach out to our customer service team:

📧 info@savannahgalerie.com